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薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-文昌 食宿:提供食宿

岗位职责1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。2.宾客服务经理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.有同岗位工作经验1年以上。2.形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-文昌 食宿:提供食宿

岗位职责1.服从上级的工作安排;2.按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;3.协助做好大堂寻人服务和在大堂放置各类告示牌,及时撤换过期的告示牌并搬至指定的存放地点;4.做好行李服务设备的清洁工作;5.按照服务流程迎送客人,提供拉门服务;6.维护出入车辆秩序,保证上下客车位和车道畅通7.准确回答客人的询问,主动做好服务工作;8.保持岗位周围的环境整洁,发现果皮、纸屑、烟蒂等杂物及时捡掉;9.下雨天,为上下车客人撑伞,并为客提供雨具存放及保管,并提供借伞服务;10.熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;11.随时听从接待员的召唤,迅速接受带房任务及为客提供物品转接服务;12.为客人指路,认真回答客人的询问,尽量满足客人的需求;13.负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;14.受理客人行李寄存及领取,并做好详细的存取记录15.积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。岗位要1.工作认真、作风细致、吃苦耐劳、反应灵活;

薪资: 3千-3.2千 经验:不限 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

岗位职责:1. 确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2. 查看交班记录,了解上一班的移交事项,并负责处理。3. 熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、??偷男彰?,了解酒店的所有活动。4. 熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。5. 熟练前厅各项专业业务和技能,搞好对客服务。6. 熟练掌握店内外信息,提供准确的问讯服务。7. 负责为下榻酒店的宾客办理入住登记、退房手续。8. 负责客房钥匙的管理和发放工作并严格遵守验证制度。9. 制作有关报表,为其它部门提供准确的接待信息。任职资格:1. 大专以上文化程度,相貌端正,身体健康。2. 性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。3. 通晓酒店各项对客政策、设施设备及服务种类以及前台工作程序和规范。4. 会使用常用的办公软件,并能熟练、快速地操作前台电脑系统。

薪资: 2.8千-3千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

岗位职责:1.协助宾客提拉行李及行李寄存服务。2.为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。3.确保交班本上记录的每一件事情都已经落实。4.确保所接收的行李和包裹的安全,并存放在合适的地方。5.事先检查所有抵达和离店团队的分房名单。6.记录未完成的工作交给下一个班次。7.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。任职资格:1.中专及以上学历,具有1年及以上从事前厅服务工作经历。2.工作认真、作风细致、吃苦耐劳、反应灵活。

薪资: 4.5千-5千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

岗位职责:1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的接待工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。任职资格:1.大专以上学历,有2年及以上同岗工作经验者。2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

岗位职责1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。2.进行有关的市场计划分析制定部门工作计划,完成工作报告。3.使客房达到最高出租率,获取最佳的客房收入。4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。5.保持良好的客际关系,能独立有效地处理宾客投诉。6.协助酒店与更高一级领导处理突发事件。岗位要求1.大专以上学历,有同岗位工作经验5年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:面议

—具有对酒店行业以及前厅部基本知识的了解—良好的英语能力以及沟通技巧—良好的财务知识或概念—具有相关工作经验者将会优先考虑

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:面议

—掌握前台工作知识并且十分熟悉前台日常运行—良好的英语能力及沟通技巧—良好的组织以及解决问题的能力—良好的财务知识—至少1年以上前台工作经验

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿

- Min. 2 years relevant working experience;- Strong communication and problem solving skills;- Fluent in written and spoken English;- Good service and passionate.

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

1.遵循品牌承诺并始终提供优异的对客服;2.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决;3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务;4.以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度;5.客户有需求时,确保我们的员工(服务)总是随时能找得到的,员工总是热情地提供优质服务;6.愿意接受轮班工作;7.相关英语技能。Job Description:1.?Delivers the brand promise and provide exceptional guest service at all times;2.?Handles all guest and internal customer complaints and inquiries in a courteous and efficient?manner, following through to make sure problems are resolved satisfactorily;3.?Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;4.?Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;5.?Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;6.?Accepts to take shift work;7.?Basic oral English skills.??????

薪资: 2.8千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

1.遵循品牌承诺并始终提供优异的对客服;2.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决;3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务;4.以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度;5.客户有需求时,确保我们的员工(服务)总是随时能找得到的,员工总是热情地提供优质服务;6.愿意接受轮班工作;7.相关英语技能。Job Description:1. Delivers the brand promise and provide exceptional guest service at all times;2. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;3. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;4. Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;5. Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;6. Accepts to take shift work;7. Basic oral English skills.??????

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

§  确保管家团队的所有服务标准都遵循运营手册。Ensures Butler service standards are in accordance with the Operations Manual.§  确??腿诵畔⒌睦芳锹嫉玫骄返奈?,包括客人投诉和事故报告。Ensures that Guest Profile records are accurately maintained, including recording of all guest complaints and incidents.§  礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决;并将客人投诉立即汇报至管家团队经理或助理经理。Handles all guest and internal guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Reports guest complaints to Butler Manager, Assistant Manager Butler and/or Front Office Manager immediately.§  确保留存所有与酒店、公司、地方法规相关的财务记录;遵循财务记账,资金处理的规定;及时准确的汇报财务信息。Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.§  检查每日预抵客人的房间内是否放置欢迎赠品,并确保复核客人的详细资料,确??头磕诘囊磺惺适钡淖急竿椎?。Ensures that daily arrivals for their respective floors, are prepared with the appropriate welcome and other amenities.  This includes ensuring that all of the details for arriving guests are checked and followed up on, ensuring the correct preparation of guest rooms in a timely manner.

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚

§  Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution / alternative can be found.遇到客人的投诉或问题,如果不能马上找到解决办法,则汇报给领班/副理?!?nbsp; Ensures that guests receive a speedy and efficient check in/ out.确??腿说玫娇焖?、高效、准确的入住登记和结帐离店服务?!?nbsp; Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.确保严格遵守酒店的收银程序;所有备用金都要根据财务部设立的政策和程序合理使用?!?nbsp; Ensures that the guests’ bill are presented and collected accordingly.确保提供给客人的帐单是正确的,以及收款也是正确的?!?nbsp; Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.保证具有营销员的态度,并抓住酒店内的一切销售机会?!?nbsp; Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.根据部门运营手册的标准处理所有抵、离店记录?!?nbsp; Adheres to pre-set availability and rate controls.遵守预先定立的可用房安排及房价控制?!?nbsp; Ensures a high level of product knowledge of hotel and local area.确保对酒店产品和当地情况的高度了解?!?nbsp; Maintains and updates guest history and marketing database as laid down in Front office procedures.按照前厅部的程序保持最新的客人历史及市场数据库?!?nbsp; Ensures a high level of customer service is consistently maintained.确保持续高水平的对客服务?!?nbsp; Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.确保前厅部与其它部门高度的配合?!?nbsp; Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from all guests.确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理?!?nbsp; To be knowledgeable and promotes/ upsells Rooms, Dining venues and other facilities/ programmes whenever opportunities arises.确保具有高水平的酒店产品知识,以便在机会出现时,宣传/销售客房、餐厅及其它设施/活动?!?nbsp; Promotes Gold Passport programme to potential guests whenever possible.主动向潜在客人推销金护照计划?!?nbsp; To be knowledgeable with the various airline frequent flyer programmes.熟知各种航空公司奖励计划?!?nbsp; Complies with all hotel policies relating to Front Office.遵守酒店关于前厅部的所有制度?!?nbsp; Complies with all systems and procedures as laid down by the Front Office Manager.遵守前厅部经理制定的所有系统和程序?!?nbsp; Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received.根据值班经理的批准发出小额现金及零用现金?!?nbsp; Responsible for registration and issuing of safety boxes. 负责登记及发放保险箱?!?nbsp; Has a thorough understanding of all the services offered by the Hotel.全面了解酒店提供的所有服务?!?nbsp; Reads all memos concerning Front Office, but not limited. 阅读与前厅部有关的所有通知?!?nbsp; Ensures the general float contains sufficient change and funds while on duty.当班时确保备用金中有足够基金和零钞?!?nbsp; Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing.确保在下班时执行准确及整洁的关闭程序,并点清所有账目?!?nbsp; Ensures security of all hotel funds and properties at times whilst on duty. 当班时确保酒店所有基金和财产的安全?!?nbsp; Hass a thorough understanding of all cashiering functions in the Hotel’s computer system.完全了解酒店电脑系统的收银功能。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-三亚

§  Delivers and picks up guest baggage as assigned 为客人运送行李?!?nbsp; Stores luggage according to standards.根据标准储存行李?!?nbsp; Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.为客人提行李时,指引抵店客人到办理入住登记的地方?!?nbsp; Directs guests and visitors to any of the Hotel’s facilities.指引客人及来访者到任何酒店的设施?!?nbsp; Transports guest’s luggage to their room in an efficient manner.快速将客人的行李送至房间?!?nbsp; Maintains and cleans all trolley and equipment at Bell Service to maintain a professional image.保持行李房所有行李车及设施的干净,以保持专业的形象?!?nbsp; Escorts guests to their rooms, explaining all in-house and room facilities.陪同客人到房间并解释酒店及客房的设施?!?nbsp; Opens and closes car doors for guests whenever the opportunity arises. 主动为上下车的客人开/关车门?!?nbsp; Loads and unloads guest’s luggage for arriving and departing guests.为离店及抵达的客人装、卸行李。

薪资: 2千-3千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:海南-???/i> 食宿:提供食宿

1、帮客人寄存行李2、预定出租车3、前厅部劝阻等多项工作

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

1.Report to Work in good time before commencement of each shift.每个班次开始之前要及时做好工作报告及交接。2.Ensure Hilton’s Brand Service standards are consistently practiced by all team members.确保希尔顿的服务标准在每个团队人员中持续实行。3.Ensure grooming within the department is in line with the Hotel policy.确保部门的仪容仪表符合酒店的政策。4.To ensure the Magic Office is always kept tidy and organized确保宾客服务中心办公环境始终保持整洁和有序。.5.Ensure professional and effective communication between Front Desk, Reservations,  Concierge, Restaurants and Housekeeping and Sales.确保与前台,预订部,礼宾部,餐厅部,客房部,销售部的良好沟通。6.To help handle guest opportunities and special requests with appropriate follow-up.帮助客人解决一些的特殊需求并且随时跟进。7.Any other duties assigned by the Manager or supervisor.由宾客服务中心经理和主管分配工作任务。8.To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all Front Office personnel are competently trained in such procedures and to conduct regular emergency procedure checks.熟悉酒店紧急疏散程序,确保前厅部的每一位成员应急程序的培训和定期进行应急程序检查。9.Ensure compliance with all company policies and procedures by all team members.确保每一位团队成员遵守酒店的政策和程序。10.To be fully conversant with manual Magic procedures to be used in the event of the Hotel’s systems being off-line.酒店系统处于脱机状态时能熟悉掌握客服中心的手动处理程序运用。11.To be fully conversant with Hotel room type and availability, assisting guests with reservation enquiries and bookings as may be required.熟悉掌握酒店的房型和房间的可用性,帮助客人查询预订和预订要求。12.Ensuring that all guest complaints are dealt with immediately.  All complaints to be handled efficiently and professionally with complete follow-up so those guests leave and return with a good impression of the hotel.确??腿说耐端吣芗笆贝?。所有投诉做到高效专业化处理并且要随时跟进,给客人留下良好的印象。13.To actively promote the benefits of Hilton HHonors to all guests and patrons of the hotel, adopting a proactive sales attitude.采取积极的销售态度,积极引入希尔顿荣誉客会。14.Must know all Hotel products and services and actively recommend to our guests.必须熟悉酒店的产品知识,并积极推荐给我们的客人。15.Ensure all Magic correspondence is completed within 24hours.确保宾客服务中心24小时内的通信完善。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

1.大专以上文化程度,英语良好。2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正,身体健康。

薪资: 面议 经验:1年以上 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

Guest Service Agent前台接待 1、Registers and roomsall arrivals according to established procedures. 根据酒店的操作程序制度, 登记和安排客人入住。 2、Maintains intimateknowledge of departmental standards and procedures. 熟悉本部门的操作标准和程序。 3、Performs check in,check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation. 严格执行入住和退房以及换房程序并确保所有加入酒店系统的数据与预定的完全一致。 4、Maintains cashierfloat and ensures accurate daily report of all money received. 确保每日的流动资金和正确汇报每日所接收的钱。 5、Cashes hotel guest’spersonal and travelers checks and assists with currency exchange. 协助客人兑换外币和旅行支票。 Service Centre Agent服务中心文员(总机) 1、Process all incoming and outgoingcalls accurately and courteously. 有礼貌地正确地处理酒店所有打入和打出的电话。 2、Records and controls accuratelywake up calls. 正确无误地记录和控制叫醒服务。 3、Pages guests in co-operation withconcerned departments. 协助有关部门寻呼客人。 4、Records all entries on trafficsheets. 做好有关记录。 5、Assists guests with internationalcalls and directory queries. 协助客人拔打国际长途电话和直拔电话。

薪资: 5千-6千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

1、Supervisesand directs Reception and Reservations personnel. 监督和指导接待以及预定工作。2、EnsuresVIPs and priority club guests receive special attention.确保接待重要客人和贵宾的特殊服务。3、Reportsdirectly to and communicates with the Front Office Manager on all pertinentmatters affecting guest service and hotel operations.直接与前厅经理联系和报告所有影响客人的有关服务和酒店运营。4、Should be effective in reporting system and decision making.能够根据不同情形采取有效措施并做出正确决定。5、To ensure guest satisfaction through out their stay and efficiently handle their complaints.确保顾客入住期间的满意度并妥善处理好客人的投诉。6、Ensuresfront line staf comply with FIT Marketing techniques and maximize sales.确保前线员工按照FIT市场方式和最佳化销售方式进行操作。7、Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.在交接班期间确保做到两个班次工作的无缝衔接。?

薪资: 2千-3千 经验:不限 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

 ·         Process all incoming and outgoing calls accurately and courteously· 有礼貌地正确地处理酒店所有打入和打出的电话.·         Records and controls accurately wake up calls· 正确无误地记录和控制叫醒服务.·         Pages guests in co-operation with concerned departments· 协助有关部门寻呼客人.·         Records all entries on traffic sheets· 做好有关记录.·         Assists guests with international calls and directory queries· 协助客人拔打国际长途电话和直拔电话.·         Abides by principles of guest privacy· 遵守客人隐私原则.·         Handles guests needs or requests and reports complaints to the Telephone Supervisor· 处理客人所需或要求以及汇报电话服务投诉.

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