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列表 明细
薪资: 3千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责⒈实施工作标准和服务程序,督促员工严格履行其岗位职责。2.根据营业情况,对服务员进行工作任务分配,确保提供优质服务。3.与宾客和厨房保持良好的工作关系,及时向经理和厨师长反馈宾客对食品,服务方面的信息,不断提高餐饮产品和服务的质量。4.了解客情,亲自为重要宾客服务。5.处理餐厅里发生的问题和宾客的意见,并及时向经理汇报。6.定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理。岗位要求1.大专以上学历或同等学历,2年以上服务员工作经历,英文可沟通。2.有一定的组织和管理能力,具有熟练的餐饮服务技能。3.热爱本职工作,工作勤勤恳恳,认真负责。4.身体健康,仪表端庄。

薪资: 3.8千-4.2千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安 食宿:提供食宿

1. Possess relevant professional knowledge on electrical, AC, and Plumbing system and be certified with the high and low electric operation. 配电、空调和机械系统专业知识及高、低压电工操作证书。2. Be familiar with the safety operation regulations of electricity, AC and Plumbing and Mechanical. 熟悉电力、空调和机械安全操作规程。3. Work out preventive maintenance schedule and guarantee the efficiency.制定保养、维护计划并安排有效执行。4. Pay more attention to and work out the safety operation, contingent project and training. 重视和制定安全操作程序、应急计划和培训。

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Develop and execute an annual Public Relations plan for the hotel which supports and enhances activities and initiatives outlined in the both the hotel marketing plan and the corporate marketing and PR plans. 根据集团市场公关计划,制定并执行酒店的年度公关计划,这些计划可有效支持并增强酒店的营销策略。2.  Produce annual/quarterly property specific social media plan and coordinate all property activity through corporate/regional social media channels. 制定酒店季度至年度的社交媒体计划和活动,通过集团社交媒体渠道,有效协调酒店的社交媒体活动。3. Participate in setting team direction or goals.参与并制定团队目标。4. Seek out others for information, support, guidance and assistance.向他人寻求必要信息,支持,知道以及帮助。5.  Establish and build agreement among team/department members for resource requirements, timeliness and measures of success.为确保团队和部门成员之间对资源的需求、工作的时效性和成功的措施,制定具体协议。6.  Maximize opportunities for publicity in all media through careful research and media requirements.  Be sensitive to all aspects of the hospitality industry, which could be translated into publicity.  通过细致的研究,发现媒体的需求,最大化扩大媒体曝光率。对酒店业可能曝光于公众的各方面,具有高度敏锐感。7. Develop and use systems to organize and keep track of information.开发并使用有效系统,以达到组织和跟进信息的目的。8. Maintain contact with the Corporate Public Relations office.与集团公关部保持良好联系。9. Produce and distribute media releases and advisories. 撰写并发布酒店新闻稿和公告10. Ensure media kits and other Public Relations related material originating from hotel is appropriate, error-free and complements the brand, thereby enhancing Mystique.确保媒介宣传资料,酒店的公关资料是正确无误的,以增强品牌意识,巩固丽思卡尔顿秘诀。11.  Manage and execute organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).管理并执行酒店的所有推广,包括餐饮推广、厨师专访或出境、水疗促销。12. Ensure proper maintenance of image files on Digital Assets of the hotel and personnel. 确保正确维护电子图片库的酒店和人像图片。13. Assist with website content and quality; ensure the success of the site through two-way communications with reservations and sales. 协助酒店网站更新,确保内容和质量,通过与预定部和销售部的双向沟通,以达到酒店网站的成功运行。14. Offer guidance/approval ondesign/collateral/website/newsletter.向设计/印刷品/网站/季刊提供指导以及批准。

薪资: 7千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.检查仓库地区的存货量,摆放陈列和卫生情况,派专人去保持卫生清洁和整理货品陈列。2. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.建立易耗品,酒精饮料的平均存放量,完成对库房的补货或对增加物品的采购。3. Check stock of wines / champagnes and inform the staff to order shortages noted. Ensure wines are received, properly stored, and keep secured.检查葡萄酒/香槟酒的库存并及时通知员工补充存货,确保葡萄酒正常收货并正确和安全的被存放。4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.查看前一天的销售和酒水的成本,解决账目上的差异问题,对比实际销售额与预算。5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that staffs are aware of such.与厨师长每天一起查看每日精选和沽清物品,每隔一个班次要更新一次,确保所有的员工都知道。6. Periodically check with the Restaurant reservation employees/hostesses to review updates on reservation levels and arrivals. 定期和餐厅预定员/咨客一同检查预定系统的更新状况。7. Prepare weekly short schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.根据员工的具体情况制定每周员工排班表,如有特殊情况则进行更改。8. Ensure that Staff report to work as scheduled. Document any late or absent employees.  确保员工是按照排班表在工作,记录下员工的迟到或是缺席。9. Coordinate breaks for staff. 合理调节员工的休息时间。10. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks.根据部门的运作程序为员工分配任务和职责,如在员工当班期间出现加班或是换班情况需及时与当事人进行沟通。11.  Monitor the preparation of station assignments, ensuring compliance to departmental standards.检查岗位分配的准备情况,确保与部门标准相一致。12. Conduct line-ups with staff and review all information pertinent to the day’s business.组织员工短会并在会上重温当天所有的相关信息。13. Inspect grooming and attire of staff; rectify any deficiencies.检查员工的仪容仪表并予与更正。14. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.检查,计划和确保所有的设备,器皿和服务车都可用,如有任何问题需及时通知相关人员进行修护。15. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. 持续检查员工各方面的行为和职责,确保所有的程序运作与部门标准相一致;如有不足之处需及时改正。16. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel. 检查桌面摆台和清洁卫生以及整洁度是否和部门标准相一致。17. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.检查餐厅的每个角落确保与部门标准相一致。

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Building Successful Relationships that Generate Sales Opportunities建立成功的合作关系以创造销售机会 -      Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.与酒店以外的销售渠道(例如,活动预订中心,市场销售,战略客户)协同工作,以确保销售工作的协调,互补而不是重复。 -      Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.建立和加强与现有客户和新客户的关系以增加未来的预订。责任包括电话销售,娱乐,考察之旅,贸易展览等。 -      Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.开发社区内的关系,以加强和扩大客户群,以增加团队/餐饮活动销售机会。 -      Manages and develops relationships with key internal and external stakeholders.管理和建立关键的内部和外部相关人员的关系。 -      Provides accurate, complete and effective turnover to Event Management.为会议活动统筹部同事提供准确,完整和有效的活动衔接。 2. Conducting Daily Sales Activities that Achieve Department Goals进行日常的销售活动,实现部门目标 -      Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.活动预订中心职责外的团队/餐饮活动商业机会做出反应。 -      Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.使用谈判技巧和创造性的销售能力,以确认业务和谈判合同。 -      Uses sales resources and administrative/support staff effectively.使用有效的销售资源和行政/技术支持人员。 -      Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).执行和支持业务预订的具体操作(例如,提供建议书,书写合同,客户信函)。 3. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue运用市场趋势的知识及目标客户信息最大限度地提高收益 -      Identifies new group/catering business to achieve personal and property revenue goals.识别新的团队/餐饮活动商业机会,实现个人和酒店收益的目标。 -      Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.了解整体市场 - 竞争对手的优势和劣势,经济发展趋势,供应和需求等,并知道如何与他们在销售中竞争。 -      Closes the best opportunities for the property based on market conditions and property needs.根据市场情况和酒店的需求为酒店确认最佳商业机会。 -      Monitors same day selling procedures to maximize room revenue and control property occupancy.监控当日预订程序,以最大限度地提高客房收益和控制酒店出租率。 -      Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.了解酒店的主要目标客户与其对服务的期望;服务客户并了解他们的业务,业务问题和关注的问题,以便在活动之前和当中为客户提供更好的解决方案。

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Involved in all decisions/action steps/activities impacting hotel revenue and quality goals.积极参与制定完成酒店收益和质量目标而设定的各类活动。2. Assist DOCCS to establish department strategic plan and lead department via specific action steps to achieve financial and quality goals.为了达到财务和质量指标,协助DOCCS制定部门销售策略并领导团队去达到目标。3. Review and assign all definite group sales file to the appropriate Catering & Conference Services Manager。 检查与分配指定的团队销售文件给合适的宴会销售及会议经理。Resolve all functions space conflicts as expeditiously as possible.迅速解决各种会场使用上的冲突4. Provide the yearly Catering Marketing Plan and execute it in an effective manner.提供年度的宴会及会议市场计划并有效地执行5. Attend the Food and Beverage Meeting, Staff Meeting, daily Team Briefing, monthly Sales & Marketing Meeting and head the daily BEO’s Meeting.参加餐饮部会议,员工会议,每日例会,月度市场销售会议和BEO会议。6. Review all Corporate Group / Incentive Group and Catering Contracts prior to client approval.检查所有公司团队,激励性团队及宴会合同7. Orchestrate a weekly group review with Conference Service Manager(s) and Group Sales Manager(s).每周和会议服务经理,团队销售经理一起举办团队会议

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Assistant electrical supervisor in charge of H.V, the L.V room & the generator room, so as to keep all the equipment running in good condition.协助强电主管负责变压器房、高配、低配室发电机房等设备,确保设备处在良好的技术状态下正常运行。2. In control of all the equipment running status, technical data & daily maintenance so as to keep all the equipment can meet the service requirement.系统地掌握强电设备的运行状况、技术数据和日常维修保养,确保强电设备满足服务要求。3. In charge of all the powers supply, lighting, dimmer and elevators. Be familiar with AV, if necessary, cooperate with AV technician to complete task assorted. 负责酒店的所有配电、照明、调光设备以及电梯的工作。并能熟悉弱电工作,必要场合共同完成弱电工作安排。4. Regularly check and maintain important equipment’s working status. If fault takes place in his duty, he must hurry to the scene to deal with it and report to his superior the important status.定期检查和维护重要设备的工作状况,当发生故障时,立即赶赴现场进行处理,并将重要的处理情况及时向上级汇会报。5. Finish enactment of each data according to the regulation made by the superior and he is not allowed to leak or amend privately.必须按上级制订的规定,完成各项数据的设定,并不得向外界泄露所设定的数据,不得私自修改数据。6. Keep records of daily work neatly, completely.做好日常工作的记录,确保工作记录完整、清楚。7. Deal with emergencies in time.及时处理各种紧急事件。8. Keep each document, data, catalogue, brochure to be checked.保管整理好各种文件、资料、样本、图册,以备待查。9. Accept additional assignments instructed by the superior form time to time.随时准备执行上级指派的其它工作。10.To provide good service at all times.随时提供良好的服务。

薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.检查仓库地区的存货量,摆放陈列和卫生情况。派专人去保持卫生清洁和整理货品陈列。2. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.建立易耗品,酒精饮料的平均存放量。完成对库房的补货或对增加物品的采购。3.  Requisition linens / skirting required for business and assign staff to transport such to the IRD back area. 能够进行布草的存取,并分配员工运送到餐厅。4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.查看前一天的销售和酒水的成本,解决账目上的差异问题。对比实际销售额与预算。5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that staffs are aware of such.与厨师长每天一起查看每日精选,每隔一个班次要更换一次。确保所有的员工都知道。6. Prepare weekly short schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. 根据员工的具体情况制定每周员工排班表。如有特殊情况则进行更改。7. Ensure that Staff report to work as scheduled. Document any late or absent employees. 确保员工是按照排班表工作。记录下员工的迟到或是缺席情况。8.  Coordinate breaks for staff. 合理调节员工的休息时间。9.  Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks.根据部门的运作程序为员工分配任务和职责。如在员工当班期间出现加班或是换班情况需及时与当事人进行沟通。发现有悖部门运作标准的情况并分配任务。10. Conduct line-ups with staff and review all information pertinent to the day’s business.                 组织员工短会并在会上重温当天所有的相关信息。11.  Inspect grooming and attire of staff; rectify any deficiencies. 检查员工的仪容仪表并予与更正。12.   Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel. 检查,计划和确保所有的设备,器皿和服务车都可用。如有任何问题需及时命相关人等进行修护。13. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. 持续检查员工各方面的行为和职责,确保所有的程序运作与部门标准相一致;如有不足之处需及时改正。14.  Inspect cart-table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.检查餐车的清洁卫生以及整洁度是否和部门标准相一致。15. Follow up on all special requests.满足客人的所有特殊要求。

薪资: 3千-3.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Well Know all liquor brands, beers and non-alcoholic selections available . 熟悉可提供的所有的酒精饮料,啤酒和非酒精饮料的牌子。2. Well know wine/champagne by the glass and major wines on the wine list. 熟悉酒水单上每种葡萄酒/香槟的具体特点和描述。3.  Proper service and mixing technique of the all cocktail on the beverage list or the cocktails requested by the guests. 正确的服务和最大程度的满足客人对大酒牌上鸡尾酒的要求。4.  Maintain the cleanness of the fridges. Store and sale all the drink items into the fridges according to first come first serve standard. 保持冰箱的清洁. 按照先存先卖的原则储存和销售饮品。5.  Check the expire date of the drinks inside the fridges and pantry house daily, take out all the perishable and expired food and drink items from the fridge and pantry house. Fill the expired food and drink form. 检查冰箱内和备餐间内饮料的保质期。将所有变质的食物和饮料从冰箱和备餐间取出处理掉。填写食品和饮料的过期单。 6. Record the fridge temperature correctly in a daily base. 正确及时记录冰箱每日的温度7. Designated glassware and garnishes for drinks 饮料指定的杯子和装饰。8. All menu items, preparation method/time, ingredients, spices, portion size, garnishes, Presentation and prices菜单的所有内容,准备方式,成份, 调味品,分量,装饰,摆放和价格。9.  Bar lounge layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code. 池畔的整体摆设桌子/座位/边台数,正确的桌面摆台,房间的可容纳量,运营时间,价格范围和制服10.  Imputing of items in the MICROS system. 系统操作程序11. Remember mentioned daily regular and V.I.P.’s reservations每日??秃凸蟊鲈ざㄇ蹇?。12. Be aware of in-house group activities, locations and times. 记录在店客人的日常行程表,如地点和时间等。13. Correct maintenance and use of equipment. 正确的保养和运用各类设备。 14.  All department policies / service procedures. 所有分部门的政策/服务程序。15. Cigar service and knowledge.  雪茄服务和相关知识。16. Maintain complete knowledge and strictly abide to local liquor laws. 完全了解本地的酒水管理制度并严格遵守.17. Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors. 保持仓库地区的存货量,摆放陈列和卫生情况。派指定的人去保持清洁卫生和整理货品陈列。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1.  Identify and report preventative or other maintenance issues in public areas or guest rooms.识别并报告预防发生在客房及公共区域的维修保养问题。2. Contact Engineering, At Your Service (AYS), or Housekeeping office directly for urgent repairs.对于紧急维修及时直接的联系工程部、总机“为您服务”或是客服中心。3. Respond promptly to requests from guests, Front Desk, or At Your Service requests.对于前台或是总机传达的客人服务需求要给以及时的回应。4.  Identify room assignments and type of cleaning required for each room based on codes listed on assignment sheets/workboards.确定分配的房间与打扫的要求种类和工作表相符。5. Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.完成客房要求所做的文字工作,包括报表、工作表、工作日志和工作清单。6.  Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.每班工作结束后,向经理和主管报告本班次内所遇到的突出问题。7. Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.用工作清单来逐条检查被分配区域的工作符合标准。8.  Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.根据不同的清洁工作来挑选恰当的化学清洁用品和防护设备,并按照OSHA的规定和企业标准执行。9. Complete incident reports for any incidents or accidents that occur during shift.完成在工作期间发生的任何事件的事故报告。 

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1.  Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.严格的按照酒店清洁剂的使用规定,正确的使用各种清洁剂2. Clean guest rooms by category of priority or as directed in line up.合理的安排清洁房间的顺序3. Transport cart with cleaning supplies, amenities and linen to assigned guest room and position securely.确保工作车上的浴室用品,客用品和布草是完好无损的,同时放在指定的地点4. Service assigned guest rooms.清洁和服务所分配的房间5.  Empty trash, trash containers, and ashtrays.倾倒垃圾桶的杂物和清洁烟灰缸6. Remove all dirty linen and terry from the room and replace them with clean ones.以一换一的更换和补充房间的布草7. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, toilet, shower walls, bathtub, shower curtain and floor.清洁镜子,马桶,浴室墙面,浴缸,浴帘和地面上的灰尘,污垢,头发和肥皂渍8.  Replace facial, toilet tissue and bathroom amenities in correct amount and location.按照标准配置补充浴室的面巾纸,厕纸和一次性用品9.  Inspect condition of bathrobes and replace soiled or damaged ones.确保补入的浴袍是完好的10.  Remove dirty bed linen and make up bed with clean linen.撤脏布草,铺床,确保更换的布草是完好的11.  Replace laundry bags and slips.补充洗衣袋和洗衣单12. Clean closets and door tracks on check out rooms and remove items left by guest. Dust inside.清洁衣柜,收走客人退房不要的物品,抹尘13. Dust and polish all furniture.家私的抹尘14. Realign furniture to floor plan.家具按标准摆放15. Open all drawers in check out rooms and remove items left by guest, dust inside.打开清洁所有的抽屉,收走客人退房不要的物品,抹尘16. Check under bed(s), chairs and sofa for debris and remove if present.检查床下,椅子和沙发内是否有垃圾17. Inspect condition of all furniture for tears, rips or stains, repost any damages to the team leader.抹尘时检查所有的家具是否有破损,脱皮和污渍并及时报给主管18. Remove all dust, debris on television, clock radio, remote control.电视,闹钟和电视机??仄鞯哪ǔ?9. Set correct time on clock; correct TV channel.检查闹钟的时间和调整电视机的节目20.  Clean lamps and light switches; check for proper working order.清洁所有的灯具和开关,确保其能够正常的工作21. Remove dust, spots and smears from phone, and reposition properly.清洁电话上的灰尘,污渍和油污,确保功能的使用是正常 22. Empty liquid from ice bucket and wipe all surface dry.倒掉冰桶内的冰水,并擦干23.  Remove dust, smudges, and spills from honor-bar; ensure it is plugged in and securely closed.酒柜的抹尘,去渍,确保清洁完闭后门是关好的,避免冰箱的水溢出24. Remove dust on drapes daily and realign to correct position daily.装饰物的每日抹尘和调整到正确的位置25. Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.检查服务指南并确保补充的用品是完好的26. Remove dust, dirt, marks and fingerprints from entrance door.清洁入口门上的灰尘,污渍和手印27. Ensure presence of fire safety, rate cards and “Privacy” sign. Inspect condition and replace as needed.确保消防的安全,检查有任何消防隐患的地方要及时处理和报告

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Contact the client / meeting planner by phone to introduce and follow up with a letter.电话联系客户/会议组织者,并用信函做跟进2. Specialize Food and Beverage programs by tailoring to fit client’s needs.为客户提供个性化的餐饮计划3.  Always ready to anticipate client and guest needs well in advance.提前为客户的需求提前做好准备4. Use only hotel approved vendors.只和酒店指定的供应商合作5. Acts as a liaison between client / meeting planner and all hotel operations department.在会议筹划者和酒店其它运作部门之间做好沟通作用6. Always maintain a professional image both in appearance/attire and conduct when dealing with the client/meeting planner and fellow hotel employees.和客户/会议组织者及酒店其它员工接触时,始终保持专业 的形象7.  Return all phone calls the same day.在当天之内回复客户的电话8. Prepare all BEOs and Group Resumes no later than 07 days prior to the group’s arrival.在团队到达的七天前必须要准备好团队的行程等内容9. Ensure all information is detailed, correct and all billing arrangements are specified.确保所有的信息都是详细,正确的10.  Adhere to mandatory attend the weekly Resume Meeting when a group is in-house.当有住店团队时,必须要参加每周的团队会议11. Follow up on all changes, deletions, additions, and special requests through telephone and amendments.跟进所有的更改,变化,删除等特殊的申请12.  Promote and follow The Ritz-Carlton Credo, Three Steps of Service and Basics.推广和执行丽思卡尔顿的信条,三步服务服务标准13.  Adhere to hotel policies and procedures.遵守酒店政策和规章制度14. Oversee assigned group functions / local catering leads when they are in-house.监控及跟进所有当前进行的会议,宴会及团队15.  Maintain costs and hotel labor.保持合理的运营及人力成本

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Transmit the instruction of Director of Security to employee and play the role on communication in department.向员工传达安保总监的指令并扮演部门沟通者的角色2. Use Ritz-Carlton telephone etiquette when handling phones, and pass information to Director of Security and others in time. 用标准的丽思-卡尔顿礼节接听电话, 并及时转达相关信息给安保总监和其他人。3. To be responsible for publishing the hotel activities and work assignment in notes board for disseminating the information to each employee in time. 负责公布酒店活动和工作安排, 并及时散发给部门的每一个员工4. Issue various memos, cc-mail to concerning department and Seacliff. 发出各种公文,抄送邮件给相关部门5. In case of any emergency, inform shift supervisor above by walkie-talkie, telephone as soon as possible, call operator or the department concerned if necessary. 如有任何紧急情况,尽快用对讲机,电话,呼叫系统通知当班主管, 如有必要,通知总机和相关部门。6. Prepared to assist guests whenever necessary.无论何时, 如有必要都要准备好向客人提供帮助 7.  All emergencies (fire, bomb threaten, power shut down, guest trapped in the elevator, damaged property etc.) responded to in a timely manner.所有的紧急事件(火灾,炸弹恐吓,停电,客人电梯被困,财物损坏等)的反应都必须是及时的。8. To be in charge of the management of security departmental file. Put the materials into different categories for finding out the files conveniently.负责保安部部门文档管理。分类归挡,以便方便地找出。9. Keep the various documents professionally for providing it to Director of Security whenever necessary.专业地保存各种文档以备保安总监使用。10.  During the government official, VVIP guests and important accommodation, complete the security work plan translation, the entire contingency plan and the post designation translation. 在政府官员,贵宾入住期间,完成保安工作计划,意外事故,以及岗位指派的翻译。11.Pick up the office document and  article regularly规律地归档办公室文件和条款12. Complete the documentary translation work without delay. 完成文件翻译工作

薪资: 1.8千-2千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1.     Maintain knowledge of all hotel services/features and hours of operation.熟悉掌握酒店的服务/功能及运作时间。2.      Maintain complete knowledge and comply with all hotel and departmental standards and procedures.熟悉掌握并遵守所有酒店及部门的标准和程序。3.      Maintain complete knowledge in the use of all office equipment, computer and manual systems. 熟悉掌握并操作所有办公设备,电脑和人事系统。4.      Access all functions of computer according to specifications.根据规范标准正确访问电脑的所有功能。5.      Set up work station with necessary supplies and resources materials; maintain cleanliness throughout shift.提供工作区域必要的资源材料,并在整个班次中保持清洁。6.      Complete supplies requisitions and submit to Purchasing; stock office supplies upon receipt.完成采购申请并下单提交采购部,完成收货并存储。7.      Answer telephones within 3 rings, using correct salutations and telephone etiquette电话在三声内接听,使用正确的称呼和电话礼仪。8.      Greet all individuals arriving at office courteously and assist with their needs.礼貌问候向到达办公司的每个人并协助他们的需求。9.      Make telephone calls to specified individuals as requested by the Human Resources Director.按人力资源总监的要求打电话给相关人员。10.    Maintain accurate trace files and communicate daily traces to Human Resources Director.保持并提供准确的跟进文件信息及日常工作进展给人力资源总监。11.    Maintain filing procedures.负责文档整理。12.    Retrieve and distribute departmental mail.接收并发送部门邮件。13.    Process requests for overnight mail and other delivery/messenger services.及时处理剩余邮件及其他快递信息服务。14.    Prepare and send faxes as required by the department; receive and distribute faxes to appropriate personnel.按部门的要求准备并发送传真,接收并发送给相关的人员。15.    Make photocopies and process as specifies.按程序要求使用复印机。16.    Type correspondence, memos and reports as assigned according to hotel standards.按照酒店的标准打印信函,备忘录和报告17.    Update employee files according to information listed on respective Status Change Forms. 根据人事变动表的信息及时更新员工档案。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Process all applications for credit facilities by clients and make recommendation for amount of credit to be extended by the hotel. 处理所有的信贷申请要求,给酒店以建议,帮助建立信用额度2. Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer contracts. Reconcile Master accounts for in house conferences daily where appropriate. 如有必要监督特殊的安排得团队或者会议,确保电脑中输入的符合合同。并适当审核每日在店的会议账户。3.Review “High Balance” report for in house guests on a daily basis and liaise with front office department for any action required. 每天查超定金报告,并与前厅保持联系采取必要的措施。4.Monitor open PM accounts to ensure all balances are either settled or transferred to city ledger within 3 business days of guest departure. 监测PM帐户以确保所有的账在客人离开的三个工作日内得到结算或转入AR。 5.Monitor and pursue collection of overdue accounts to ensure receivable balances remain within hotel credit terms and approved credit limits. Liaise with Financial Controller in relation to any balances of concern. 监测并追踪超限额的帐户, 以确保应收余额保持在酒店信用条款和批准的信贷额度内。并将相关余额及时向财务总监汇报。 6.Review city ledger to identify any short payments by clients. Investigate and take necessary follow up action, including timely processing of any rebates required after approval is obtained. 每日复核城市挂帐以查看是否有客户少付现象。调查并采取必要的跟进,包括在获得批准后作调帐。 7.Prepare collect ability analysis for monthly doubtful debt provision calculation.  对每月有问题的债务进行计算分析和计提坏帐准备。 8.Submit request to write-off any uncollectible account for approval by Financial Controller and General Manager. 将不能收回的呆帐向总经理和财务总监递交注销请求。 9.Arrange monthly credit meeting and document minutes of meeting for future follow up action. 安排月度信用会议,对会议进行记录,并进行跟踪。 10.Respond to and resolve accounts receivable, credit card and commission queries on a timely basis. 及时回复和解决应收帐款,信用卡和佣金疑问。11.Ensure invoices are issued to clients on a timely basis, including any hotel retail space tenants, and together with appropriate supporting documentation. 确保发票和所有相关的文件及时的给予客人,包括租赁酒店租赁场所的客户。 12.Review City Ledger daily for correct posting of charges and take corrective action where necessary. 每日对城市挂帐的正确性进行检查,如有差错进行改正。 13.Ensure daily cheque list processed by Accounts Receivable is reconciled to cheques received by General Cashier. Ensure payments are applied correctly within City Ledger and Guest Ledgers and Advance Deposits Ledger. 确认总出纳处的每日支票的处理。确保所有的付款归入到正确的挂帐、客帐或预付帐户14.Prepare travel agent commissions for payment on a timely basis.及时准备旅行社的佣金返还。15.Print and file month end reports for city ledger, guest ledger and advance deposits. 每月底将的城市挂帐, 宾客挂账和预付款打印存档16.Ensure statements are sent to clients with outstanding receivable balances on a monthly basis. 确保每月将对帐单送到客户17.To review that all rebates and allowances to ensure they are properly authorized, and to report any deviations from hotel policies and procedures.检查所有的减免额和补贴确保他们有正当的授权,并报告任何与酒店政策和程序有所偏差的地方。

薪资: 4千-5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Monitoring  system use and security.监控系统的使用和安全。2. Apply system upgrades.申请系统升级。3. Analysis of system problems, rectify errors (seek external assistance if required).分析系统问题,纠正错误(在需要时寻求外部帮助)。4. Monitor  systems procedures used recording in daily log if necessary and revise  where appropriate.监控系统使用程序,在必要时记录在日志中,在需要的地方进行修改。5. 24  hour Front Office system support on an “on call” basis (both consistently  on call).24小时随叫随到前厅系统支持。6. Ensure procedure for physical security and custody of IT equipment is adhered to.确保遵守IT设备的物理性安全和保养程序。7. Assist  users in making the best use of the information that is available.协助用户最佳地使用可得的信息。8. Maintain   integrity of data on system ensuring the Daily Backup was completed  successfully.维持系统数据完整,确保每日备份。9. Devise  and create better ways to track information as required by users.按用户要求设计更好的追踪信息的方法。10.Installing new Front and Back office modules and monitoring their progress. 安装新的前厅和后台???,监控它们的进度。11. Liaison   with OPERA/Hardware re. Software maintenance, support and hardware      installed.关于软件的维护,支持和硬件的安装,与OPERA/硬件联络。12. Maintain  hardware/software (including the UPS) maintenance agreements and monitor costs on an ongoing basis.维持硬件/软件(包括UPS)的养护协议并持续监控成本。13. Correct  system software/hardware + UPS problems/faults.纠正系统软件/硬件+UPS的问题/错误。14. Conduct  training either in groups or on the spot to users.组织现场培训用户。15. Maintain  detailed log of all DP equipment (i.e. serial numbers, make, model, what  software is on each P.C., etc.)保持所有数据处理设备的详细日志(如序列号、来源、型号、安装程序等等。)

薪资: 4千-5千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Ensure the quality of the food items and notify manager if a product does not meet specifications.确保食品质量并且及时通知厨师长如果出品不符合要求2. Follow appropriate personal hygiene procedures to ensure food served to employees is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守个人卫生标准以确保服务客人食品的安全,包括接触食物前先洗手消毒,戴帽子、发网和穿合适的鞋3. Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.确保食品的安全及遵守食品处理的政策和程序,如食品的操作,先进先出,日期,标签,清洁和整理冰箱/冷藏室/库房,按照新鲜食品低温运输要求经过所有食品相关的部门和领域。 4. Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.根据HACCP准则,在正确的温度下准备所有的潜在危险食品Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师沟通是否需要协助以提供给客人最好的服务5. Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.  监督食品的质量和分量以控制食品的浪费并确保好的食品不被浪费6. Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.使用温控器和温度计检查并确保电器及食品温度的正确性,包括监测冷冻系统,如风扇、排水以确保正常运作,及时报告设施设备的相关问题7. Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.使用烤箱,炉灶,烤架,微波炉和煎锅准备食物8. Maintain kitchen logs for food safety program compliance.将食品安全程序记录在厨房日志9. Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).及时向相关人员报告有关维修事宜(上司或工程维修部)10. Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.保持在自己职责范围内的有关食品安全项目知识的不断更新,包括当地及国家的11. Inform Chef of any excess food items that can be used in daily specials or elsewhere.告知厨师任何多余的食物,可以用在日常其他地方12. Maintain food logs for all food products (e.g., production charts).保持所有食品的记录(如产品图表)

薪资: 7千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.检查仓库地区的存货量,摆放陈列和卫生情况,派专人去保持卫生清洁和整理货品陈列。2. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.建立易耗品,酒精饮料的平均存放量,完成对库房的补货或对增加物品的采购。3. Check stock of wines / champagnes and inform the staff to order shortages noted. Ensure wines are received, properly stored, and keep secured.检查葡萄酒/香槟酒的库存并及时通知员工补充存货,确保葡萄酒正常收货并正确和安全的被存放。4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.查看前一天的销售和酒水的成本,解决账目上的差异问题,对比实际销售额与预算。5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that staffs are aware of such.与厨师长每天一起查看每日精选和沽清物品,每隔一个班次要更新一次,确保所有的员工都知道。6. Periodically check with the Restaurant reservation employees/hostesses to review updates on reservation levels and arrivals. 定期和餐厅预定员/咨客一同检查预定系统的更新状况。7. Prepare weekly short schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.根据员工的具体情况制定每周员工排班表,如有特殊情况则进行更改。8. Ensure that Staff report to work as scheduled. Document any late or absent employees.  确保员工是按照排班表在工作,记录下员工的迟到或是缺席。9. Coordinate breaks for staff. 合理调节员工的休息时间。10. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks.根据部门的运作程序为员工分配任务和职责,如在员工当班期间出现加班或是换班情况需及时与当事人进行沟通。11.  Monitor the preparation of station assignments, ensuring compliance to departmental standards.检查岗位分配的准备情况,确保与部门标准相一致。12. Conduct line-ups with staff and review all information pertinent to the day’s business.组织员工短会并在会上重温当天所有的相关信息。13. Inspect grooming and attire of staff; rectify any deficiencies.检查员工的仪容仪表并予与更正。14. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.检查,计划和确保所有的设备,器皿和服务车都可用,如有任何问题需及时通知相关人员进行修护。15. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. 持续检查员工各方面的行为和职责,确保所有的程序运作与部门标准相一致;如有不足之处需及时改正。16. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel. 检查桌面摆台和清洁卫生以及整洁度是否和部门标准相一致。17. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.检查餐厅的每个角落确保与部门标准相一致。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Maintainand strictly abide by state sanitation/health regulations and hotelrequirements.确保并严格遵守国家和酒店关于国家卫生/健康条例的要求。Maintaincomplete knowledge of and comply with all departmental/hotel policies andprocedures.2.确保全面了解和遵守关于部门,酒店的所有工作准则和工作流程。Review status of work and follow-up actions required with the Hotel Manager before leaving.在下班之前,必须检查所有由驻店经理交代任务的进展情况和需要跟进的后续事件。3. Document pertinent information in logbook.所有文件相关信息必须记录在交接本上。4. Successful completion of the training/certification process.成功的完成相关的培训和认证程序。5. Handle all correspondence and filing in the executive office.处理所有信件并且编录在行政办公室档案内。6. Receive and process booking inquiries for any food and beverage relatedideas.接收并且处理所有关于餐饮相关工作的预定以及询问。7. Provide information to all rooms and F&B sections if and whenrequired.按要求将相关信息准确无误的传达给房务部和餐饮部。8. Arrange/control the schedule for the Hotel Manager.安排并协助驻店经理和行政房务总监的日常预约时间表。9. Arrange/take minutes in all related meetings.协助安排会议并且记录所有相关会议信息。10.Maintain good relation with all staff.保持和酒店各部门同事的良好关系。11. Assist Hotel Manager with translation during meetings,guest interaction, outside activities.协助,负责行政房务总监和驻店经理在会议,接见客人和外出活动的翻译工作。

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安

1.  Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.评估所需人员编制,并准备每周的工作时间表,坚持预算目标2.   Ensure that the Reservation lines are attended to at all times during hours of operation and that sufficient staffing is present to meet the needs of daily business demands.确保预订部员工在运作时间都在,有足够的工作人员在场,以满足日常业务需求的需要3.  Document any late or absent employees; maintain accurate and current employee records.归档迟到或缺勤的任何员工,保持准确和当前的员工记录4.  Schedule and assign staff breaks.安排员工休假5.  Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc…) 每日与每个员工沟通预期的业务(到达/离店,团队会议,客人的要求,等等...)6. Legibly update information boards within the Reservations Department.清晰地在更新预订部的信息板7.  Ensure staff’s knowledge of hotel services, features and amenities. 确保员工对酒店的服务,功能和设施等方面知识的了解8.  Prepare and communicate assignments to the Reservations Staffs.  Assign additional tasks as they arise.  Hold employees accountable for the completion of assigned tasks, on a daily basis.给预订部员工准备和沟通工作任务。分配额外出现的工作。保持让雇员完成每天分配的任务9.  Respond to incoming calls within 3 rings, using correct salutations and telephone etiquette.在三声内接听电话,使用正确的称呼和电话礼仪10.  Conduct Quality Line-Up’s once daily in the Reservations Department .每日在预订部办公室进行一次列会11.   Assist Director of Revenue Management in monitoring and ensuring that all reservations are input into the system accurately, completely, and timely.协助营运管理总监监督并确保所有输入在系统中的预订是准确,完整,及时的12.  Assist Director of Revenue Management in monitoring the completion of reservations requested by fax, telex, and mail. 协助营运管理总监监督所有通过传真,电传和邮件发出的预订请求的完成13.  Assist Director of Revenue Management in ensuring that: 协助营运管理总监进行以下业务14.  group files are accurate and kept current团队文件准确并保持目前的文件15.group requirements are entered completely and accurately from the Definite Booking Sheets从确定的预订表上输入完整准确的团队要求16.  group room blocks are released to general inventory after the group’s cut-off date 截止日期过后,将团队预留的房间放出到总库存内17.   rooming lists are input accurately and completely准确完整地输入房间表18.  rooming lists and resumes are received in a timely manner from Catering/Conference Services Managers及时地从宴会/会议统筹服务经理处收到房间表和团队名单19.   Ability to complete necessary tasks and act in the absence of the Group Coordinator.在团队协调员不在时能进行必要的任务和工作20.   Work closely with other departments to effectively accommodate guests’ special requests and amenities密切与其他部门合作,有效地满足客人的特殊要求和礼仪安排

薪资: 2.5千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Perform table set-ups; check for cleanliness, neatness and agreement to departmental standards; Mention deficiencies to the superiors. 进行桌面摆台和清洁卫生以及整洁度是否和部门标准相一致。2.  Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Mention any deficiencies to the superiors.进行餐厅的每个角落确保与部门标准相一致。3. Review the reservation book for follow up on all special settings requests according to the guests’ requests.          查看预定本,预先准备好预定桌和所需的特殊用品。 4.  Ensure that daily specials are mentioned to the guests. 确保对客人介绍了每日特色菜。5. Maintain the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization. 保持传菜台和工作台,确保与清洁标准相一致,补充和整理库存。6.  Assist in greeting and escorting guests to their tables according to departmental procedures, when needed. Ensure that tables are set to best service the guests. 根据部门标准协助咨客问候客人并将客人带到座位上, 确保餐桌处于最佳状态。                7. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times. 预见客人的需求, 无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应,与客人建立一个良好的关系.8. Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry. 熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。9. Report guest complaints to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior’s assistance. 向经理汇报投诉事宜,并按照规程马上处理相关事宜并确??腿寺?。10.  Be aware of guest reactions and confer frequently with superior and other service staff to ensure guest satisfaction. 了解客人的反馈和意见并及时与员工进行沟通,确??腿说穆?。11.  Check the status of own station (and other Servers if necessary) orders and ensure that they are delivered within designated timelines. 检查所有的点单(如果有必要包括其他领班的点单)并确保它们都根据部门要求在指定时间派送到了指定的地点。12.   Ensure that all tables are cleared and reset according to department procedures. 确保所有桌子按照部门计划整齐摆设。13.  Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas. 检查和维护部门设备,供应品和工作区的清洁卫生和使用条件。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.认知和欢迎每一位客人,微笑,目光接触,用客人的名字友好的问候。2. Address guests' service needs in a professional, positive, and timely manner.积极,专业,及时地处理客人的服务需求。3. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.通过和客人沟通住宿、服务的体验来和客人进行情感投入。4.  Assist other employees to ensure proper coverage and prompt guest service.协助同事保证覆盖所有的对客服务需求。5. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预见客人的需求,包括聆听、观察客人、询问客人,并且及时地满足客人的需求。6. Meet with supervisor to review daily assignments and priorities.和主管回顾每日的工作以及主次顺序。 7. Access all function of computer system according to established procedures and standards. 8. Set up workstation with necessary supplies; maintain cleanliness throughout shift. 保证工作台有充足的用品,工作期间保持清洁。9. Advice guest of any messages, mail, faxes, etc. received for them. 如果收到客人的相关信息,邮件,传真,及时告知客人。10. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.为客人导引方向,酒店产品的信息,服务和运营时间,本地的旅游景点。11. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).给客人介绍房间的信息(房卡,小酒吧,房内的保险箱,洗衣服务,冰块,等等)

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Resolve all functions space conflicts as expeditiously as possible.迅速解决各种会场使用上的冲突2. Attend the Food and Beverage Meeting, Staff Meeting, daily Team Briefing, monthly Sales & Marketing Meeting and head the daily BEO’s Meeting.参加餐饮部会议,员工会议,每日例会,月度市场销售会议和BEO会议。 3. Oversee the progress of all established Catering & Conference Services related quality improvement teams to ensure maximum productivity and implementation of results. (MERV Processes)掌握所有已设立的宴会及会议服务的进程及相关的质量改善团队,确保所有MERV进行顺利进行。4. Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.每日巡视宴会现场去询问顾客的满意度,看是否达到质量标准。5. Review and distribute group file turnovers with Conference Services Executive / Manager and Sales Manager based on existing relationships, workload and experience.检查从销售部交接的团队活动并按照实际情况分派到指定的宴会及会议服务经理6. Handle catering groups as dictated by business levels and established existing accounts.根据生意标准和已有的客户去处理团队宴会的相关问题

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Building Successful Relationships that Generate Sales Opportunities建立成功的合作关系以创造销售机会Works collaboratively with the Sales & Marketing department to generate opportunities for new business related to the F&B outlets.与酒店市场营销部密切合作,确保每个餐厅都有机会去创造新的商业机会和客户。Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in-house promotions, sales calls and active involvement in the restaurant service during peak hours in order to engage and build a strong relationship with guests.建立和加强与现有客户和新客户的关系以增加未来的预订。责任包括酒店促销,电话销售,在餐厅服务高峰时刻确?;肟腿斯低?,以增加客人的情感投入和关系。Develops relationships within community to strengthen and expand customer base for restaurant sales opportunities.增强与当地社区的关系,以加强和扩大客户群,以增加团队/餐饮活动销售机会。Manages and develops relationships with key internal and external stakeholders.管理和建立关键的内部和外部相关人员的关系。 2. Conducting Daily Sales Activities that Achieve Department Goals进行日常的销售活动,实现部门目标Drive in-house capture ratio by working closely with the Sales & Marketing Communications/PR department to establish promotions通过和市场营销部/公共关系部门紧密合作提高住店客人使用酒店餐饮设施并建立相应促销活动。Actively be around in hotel public areas to engage with guests and generate additional business主动在酒店公共区域与客人进行情感投入并且寻求额外生意源。 3. Develop, plan and execute all Food & Beverage promotions with the operations and PR departments for both internal and external PR related promotions.发展,计划和执行所有关于餐饮部运营的促销活动,公关部需负责关于酒店内部和外部促销宣传。Explores opportunities of hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.寻求机会去主办一些社会活动比如:生日会,行政会议和网络会议使收益最大化。Works with the Sales & Marketing / PR department on restaurant related promotional activities for the hot zone near the hotel.与市场营销部门和公关部门积极合作,去推广酒店附近热门地区与餐饮有关的促销活动。Partner with Sales & Marketing account managers to visit potential accounts to drive restaurant business       与酒店市场营销部客户经理去拜访一些潜在的客户以增加餐厅的生意源。Attend social functions in order to meet new business opportunities.参加一些社会活动去开发新的业务机会。Responds to incoming restaurant sales opportunities for the property that are outside parameters of the Sales Department.活动预订中心职责外的团队/餐饮活动商业机会做出反应。Uses negotiating skills and creative selling abilities to close on business and to create additional restaurant business.使用谈判技巧和创造性的销售能力,以确认业务和创造更多的餐厅业务机会。。Uses sales resources and administrative/support staff as well as restaurant reservation employees effectively.使用有效的销售资源和行政/技术支持人员。Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).执行和支持业务预订的具体操作(例如,提供建议书,书写合同,客户信函)。 4. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue运用市场趋势的知识及目标客户信息最大限度地提高收益Identifies new restaurant business to achieve personal and property revenue goals.识别新的餐饮活动商业机会,实现个人和酒店收益的目标。Understands and creates awareness of promotional activities of local competition.了解和有意识关注当地酒店竞争对手所建立的促销活动。Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. 了解整体市场 - 竞争对手的优势和劣势,经济发展趋势,供应和需求等,并知道如何与他们在销售中竞争。Closes the best opportunities for the property based on market conditions and property needs.根据市场情况和酒店的需求为酒店确认最佳商业机会。Monitors same day selling procedures to maximize restaurant revenue and private dining room occupancy.监控当日预订程序,以最大限度地提高餐厅收入和包间的使用率。Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns.了解酒店的主要目标客户与其对服务的期望;服务客户并了解他们的业务,业务问题和关注的问题。 5. Providing Exceptional Customer Service to all Guests and Customers为所有的客户及客人提供卓越的服务Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.在餐厅树立对客服务模范榜样,在对客服务方面建立一个好得例子,并且为客户关系创造一个积极的环境。 6. Supports Ritz-Carlton’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.支持丽思卡尔顿酒店的服务与客户关系战略,在每个客户体验中通过提供卓越的服务,提高客户的忠诚度。Services our customers in order to grow restaurant business.服务我们的客户,以提高餐厅业绩。Executes and supports Ritz-Carlton’s Customer Service Standards and property’s Brand Standards.执行和支持丽思卡尔顿酒店客户服务标准及酒店的品牌标准。Provides excellent customer service consistent with the daily service basics of the brand.根据品牌的日常服务基础为客户提供优良的服务。Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their visit.执行典范的客户服务,在活动之前和当中协助客户,以确保他们的满意度,以此增加客户的整体满意度和忠诚度。Partners with Operations in providing a customer experience that exceeds the customer’s expectations.与营运部门合作,以为客户提供超越其期望的体验。Sets a positive example for guest relations.为建立客户关系做一个积极的榜样。Interacts with guests to obtain feedback on product quality and service levels. 与客人进行互动,以产品质量和服务水平获得反馈意见。During peak hours helps to execute service delivery in outlets to ensure excellent service from point of entry to departure (greeting from hostess, check on satisfaction during the meal, fond farewell and invitation to return)在餐厅运营高峰时间帮助和确??腿舜油返轿菜邮艿姆穸际墙艹龅?。(迎宾员问候客人,在客人用餐期间确??腿寺舛?,欢欣告别并且再次邀请客人前往本餐厅用餐)Provides services that are above and beyond for customer satisfaction and retention.提供杰出服务去满足和超越客人的期望。Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Ritz-Carlton.服务客户,了解他们的需求,并建议适当的功能和服务,最大限度地满足他们的需求,并超越他们的期望,同时建立良好的关系和忠诚度酒店。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安

1. Maintain complete knowledge and strictly abide to local liquor laws, particularly those prohibiting service to minors intoxicated persons and drunk driving.完全了解本地的酒水管理制度并严格遵守,特别是严禁对未成年人贩卖酒精饮品。2. Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needs for the anticipated business.建立易耗品,酒精饮料的平均存放量。完成对库房的补货或对增加物品的采购。3. Requisition linens required for business and assign staff to transport such to the restaurant.能够进行布草的存取,并分配员工运送到餐厅。4. Check stock of wines / champagnes. Ensure wines are properly stored for service purposes, and kept at ideal condition for sales.检查葡萄酒/香槟酒的库存并确保葡萄酒正常收货并正确和安全的被存放。5. Meet with the employees to review daily specials; update board throughout shift. Ensure that staff is aware of such.与厨师长每天一起查看每日精选和沽清物品,每隔一个班次要更新一次,确保所有的员工都知道。6. Prepare special events in accordance with manager’s requests. Adjust junior staffs/ needs according to the business demands.根据经理的要求准备特别的活动,根据工作需要调节员工工作。7. Coordinate breaks for stuff. 合理调节员工的休息时间。Assign work and side duties to stuff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situation which compromise the departments and delegate these tasks.根据部门的运作程序为员工分配任务和职责,如在员工当班期间出现加班或是换班情况需及时与当事人进行沟通。8. Monitor the preparation of station assignments, ensuring compliance to departmental standards.检查工作的准备情况,确保和部门的标准相一致。9. Conduct line-ups with staff and review all information pertinent to the day’s business.组织员工短会并在会上重温当天所有的相关信息。10.Inspect grooming and attire of staff; rectify any deficiencies.检查员工的仪容仪表并予与更正。

薪资: 3.5千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:陕西-西安 食宿:提供食宿

1. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.根据酒店和人力资源部的规章制度,及时回复员工和管理层的问题及需求。2. Maintain confidentiality and security of employee and property records, files, and information.维护员工和财产记录,文件及信息的机密性和安全性。3. Ensure accurate maintenance of all employee records and files ( interview documents, reference checks, applicant forms, etc).确保所有员工记录和文档的正确性(如面试文档,背景调查,员工申请表等)。4. Assist and support management and the leadership team with handling and resolving Human Resources issues.协助并支持领导团队处理和解决有关人力资源的问题。5. Assist in monitoring/tracking employee relations issues including resolution and follow-up of issues.协助监督并跟进解决员工相关事宜。

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