手机求职
掌上求职
随心而动
下载方式
① 扫描二维码下载
② APPSTORE,豌豆荚等应用市场搜索“最佳东方”下载
最佳东方微信号 最佳东方微信号:veryeast
欢迎来到最佳东方,在此注册得到职位推荐,了解已申请职位的最新动态,关注你感兴趣的公司。 立即注册
福彩20选5走势图
列表 明细
薪资: 2.5千-3.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:天津-南开区 食宿:提供食宿

Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Brand Standards.礼貌专业的接听,转接所有来电,依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务,让顾客在到达,停留,离开的整个过程中享受热情周到的服务。 1.     Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.快速高效的转接所有来电。2.     Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.诚挚友好的问候客人??焖倬嫉幕卮鸷陀Χ钥腿颂岢龅奈侍饧耙?,其中包括各消费场所的营运时间方位等。3.     Ensure the Careline Supervisor or  Manager is kept fully aware of any relevant feedback from either customers or other department.将客人和其他部门的意见和建议及时反馈给关爱热线主管或经理。4.     Check all the equipment in Careline Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment.时刻关注关爱热线各项设施设备的运转是否正常,如传呼系统,语音留言,FCS 系统等。保证关爱热线的清洁干净,为员工提供一个相对舒适的工作环境。5.     Reviews VIP arrival and ensures proper handling of VIPs and groups.关注VIP预抵及团队客人.6.     Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务。7.     Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极地参加职业培训,保证工作能力8.     Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。9.     Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎。10.  Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接电话。11.  Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确及时的为客人传递信息,确保顾客隐私。12.  Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准,?;た腿艘?,防止酒店数据泄露。13.  Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知关爱热线经理或宾客关系经理?;胤每腿?,确??腿硕越饩龇椒?。14.  Maintains awareness of guest’s profile and specific preferences维护客户资料和详细信息15.  Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。16.  Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将顾客信息录入酒店管理系统,确保团队成员能清晰的看懂。17.  Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。18.  Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 了解酒店及希尔顿集团的基本概况。19.  Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。20.  Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and  IT.与餐饮部,客房部,工程部,IT等进行有效的联络。21.  Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。22.  Carries out administrative duties of the department where required, including typing, printing, binding, and filing.如有需要,完成部门的行政任务,包括打字复印,装订等。23.  Has knowledge and understanding of basic computer application and their use, that can effectively demonstrated.能熟练的掌握和运用电脑。24.  Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。25.  Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为,并及时上报。26.  Correctly posts charges for telephone charges and the business centre, as well as manage the hotels communication system to ensure that there is no loss of revenue.准确收取电话和商务中心费用, 连同处理酒店沟通制度,确保酒店应得收入。27.  Must be fully familiar with emergency contingency plans/safety and responsibilities relating to specific positions.熟悉火灾等突发情况的预警措施并严格按照酒店的相关规章制度予以执行。28.  The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。29.   Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

Excellent command of written and spoken in English and Chinese language良好的中英文读写能力。Good community ability required.较好的沟通能力。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海

Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.能有效的用英语沟通交流。2.Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。3.Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。4.English & computer ability required英语和电脑运用能力。5.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系,能快速有效的应对各种问题。Required Qualifications必要的资历要求:1.University graduate, excellent command of written and spoken in English and Chinese language.大学本科,良好的中英文读写能力。2.1-2 years working experience with same position in Brand Hotel一至两年同等岗位品牌酒店工作经验。3.Good community ability required.较好的沟通能力。Preferred Qualifications 更高的资历要求:1.Working experience within Hilton Group.有希尔顿集团内部酒店的工作经验。2.2 or 3 years of related working experience prefered.两至三年相关工作经验者优先。

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

Process all incoming and outgoing calls accurately and courteously正确并礼貌地处理所有打进和打出酒店的电话。Records and controls accurately wake up calls准确记录并管理叫早服务。Pages guests in co-operation with concerned departments与相关部门合作,对客人进行呼叫。Records all entries on traffic sheets将所有条目记录到电话单上。Assists guests with international calls and directory queries协助客人处理国际长途和号码查询。Calls guests by name whenever possible尽量称呼客人的姓名 。Pages staff member when requested如有需要,对工作人员进行呼叫。Abides by principles of guest privacy遵守?;た腿艘降脑騂andles guests needs or requests and reports complaints to the Telephone Supervisor满足客人的需要或请求,并向总机主管汇报投诉情况。Report on logbook daily每日记下工作日志。Bill call costs提供电话费单据。Aware of local telephone listings and frequently dialed numbers熟悉当地电话表以及常拨号码。Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations严格遵守处理紧急事件,如火灾、炸弹威胁和其它?;谋曜颊吆凸ぷ鞒绦?。Advises defects on switchboard equipment to Supervisor向主管汇报总机设备出现的问题。Maintains a clean work environment保持工作环境的清洁。Attends to all guest queries and requests promptly及时处理客人的所有问询和要求。Maintains detailed knowledge of the Hotel’s fire, life and safety system熟知酒店的消防、救生和安全系统。Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。Maintain Hotel Information保管酒店相关信息。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-佛山 食宿:提供食宿

1. 礼貌和友好地接听所有的来电,并负责准确的接转;Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection.2. 正确的记录所有叫早服务,确保做到准确无误;Accurately record all request for wake-up calls and ensure they are handled correctly.3. 充分了解紧急事件处理程序,例如火警、警报、疏散、轰炸、恐吓等等;Have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc.4. 用促销和建议性的销售技巧销售酒店的产品与服务。Sell the hotel products and services using up-selling and suggestive selling techniques.

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:福建-泉州 食宿:提供食宿

操作电话系统,确保电话服务的效率达到酒店标准,为客人提供最佳服务Operate the PABX system, providing efficient telephone services based on established hotel standards to ensure that optimum services is provided to hotel guests.

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:广东-广州 食宿:提供食宿

JobSummary:To provide telephone services andreceives and co-ordinates guest requests, co-ordinates guest reservation.JobKnowledge / Skill:1. Sweet & lovely voice, propertone & speed.2. Good English language skill andcommunication skill.3. Other language skill also preferred.Experience:Previous concerned working experience is preferred AdditionalSkill required:1. Good and positive hospitalityattitude.2. Other foreign language ability. 3. Always willing to learn, willing to help.

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位职责1.掌握酒店产品知识,接听酒店内部和外部电话,准确并有礼貌地处理所有打进和打出的电话。2.跟进客人叫醒服务。3.18点预订部员工下班后跟进预订工作。岗位要求1.大专及以上学历,有效强的中英文沟通能力。2.普通话标准,吐字清晰。3.能适应倒班制。4.薪资待遇3300~3500+提成

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:辽宁-大连

岗位职责1.为宾客提供专业,友好,高效,热情的电话叫早服务;2.掌握每日抵电宾客名单,特别是重要宾客和回头客,了解他们的特殊要求;3.负责及时准确的将宾客的留言输入系统中;4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;5.确保所有电话的转接是按专业标准,并且有礼貌;6.熟知酒店所能提供给宾客和来访者的服务和设施;7.了解酒店的餐厅及营业时间和经营范围。岗位要求1.大专及以上学历;良好的英语水平2.说话口齿清楚,音质优美,反应敏捷;3.能适应倒班工作.

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:湖南-长沙 食宿:提供食宿

·????????Process all incoming andoutgoing calls accurately and courteously·????????正确并礼貌地处理所有打进和打出酒店的电话?!????????Records and controls accuratelywake up calls·????????准确记录并管理叫早服务?!????????Pages guests in co-operationwith concerned departments·????????与相关部门合作,对客人进行呼叫?!????????Records all entries on trafficsheets·????????将所有条目记录到电话单上?!????????Assists guests withinternational calls and directory queries·????????协助客人处理国际长途和号码查询?!????????Calls guests by name wheneverpossible·????????尽量称呼客人的姓名?!????????Pages staff member whenrequested·????????如有需要,对工作人员进行呼叫。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

??To serve as the main point of contact for allguest requests and needs.? Agent is responsible for answering calls inorder, recording the guest request and then pursuing the issue to aresolution.? The agent must exhibit courteoushospitality at all times and fully own the guest issue. When in communicationwith the guest, the agent must be proactive in every area including offeringadditional services.? Most importantlythe agent must coordinate the response to the guest issue and then follow upwith the guest to ensure satisfaction with the result.?作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话,记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中,接线员须积极对待并提供更进一步的服务。作为接线员,最重要的是须通过协调后给客人以答复,并且后续跟进以确??腿硕源斫峁?。

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:北京

1.Handle all guest requests promptly and efficiently.2.Communicate internal and external guest requests via “Royal Service Manager” system.3.Maintain and monitor the “Royal Service Manager” computer system.4.Ensure all requests logged in Royal Service Manager are followed up according to the hotel’s standards.5.Provide information on hotel services. 1.及时有效的处理所有客户要求。2.通过“皇家服务经理”系统联系内外客户请求3.对“皇家服务经理”系统进行维护和管理。4.保证所有登录皇家服务经理系统的请求都可以按酒店标准处理。5.提供酒店服务方面的信息。 

薪资: 2.8千-3.4千 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

岗位职责1.熟悉为您服务中心及相关区域的所有品牌标准要求。2.协助为您服务中心主管的工作,确保工作能够正确,顺利,并确保与前厅部其他分部门能够有效地交流,沟通。3.确保为您服务中心提供全方位的宾客服务来达到最高的客人满意度。 岗位要求1.良好的对客服务素质2.高效的工作能力3.良好的沟通技能4.较强的组织能力5.良好的团队合作精神

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-广州

1.?Degree. (College graduate). Major in hotelmanagement.? 大专学历,(大学毕业),主修酒店管理专业。2.1years working experience with same position in Brand Hotel.? 1年同等岗位品牌酒店工作经验。3.English& computer ability required.英语和计算机基础。4.FluentlyEnglish Speaking & Writing, good communication & computer skills? 英语流利,良好的沟通技巧及计算机应用能力。5.Goodorganization & coordination skill?具有较强的组织协调能力

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

 1. 按照集团标准提供电话转接服务2. 以专业的态度回答客人提出的问题3. 熟练掌握送餐菜单,为客人提供点餐服务4. 能够承受一定的工作压力5. 良好的服务意识

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京

 总机服务员

薪资: 面议 经验:1年以上 企业类型:国内高端酒店/5星级
地区:广东-广州 食宿:提供食宿

主要为满足所有客人的要求和需要而进行沟通。Serve as the main point of contact for allguest requests and needs. 宾客服务中心接待员负责接听电话从而记录下客人的要求,然后采取措施以解决。Agent is responsible for answering calls inorder to record the guest request and then pursuing the issue to a resolution. 接待员必须时刻体现礼貌并且对每一件客人的问题都主动负责。当与客人沟通时,接待员必须能够应付各种情形,包括提供额外的服务。The agent must exhibit courteoushospitality at all times and take ownership of each guest issue. When incommunication with the guest, the agent must be practice in every area,including offering additional services. 该职位员工还负责接听所有打入的内部和外部电话。This position is also responsible foranswering all internal and external calls that come in.

薪资: 3.8千-4.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

 ·           负责促进高效率的通讯,为客人和酒店内的人员和外部的通信。Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.·           按部门程序自信地运作切换面板控制台、 分页系统和相关的计算机设备。Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.·           快速、礼貌、准确地连接本地及国际电话。Connects local and international calls quickly, courteously and accurately.·           准确地处理叫醒电话,无论是自动叫醒或是私人叫醒电话。Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.·           熟知所有紧急事件处理程序,在酒店重大事件或突发问题时,仍能平静、报警、高效并保持专业精神。Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.·           促进和维护商务环境,确保背景噪音最小和避免类似头戴耳机中的谈话声音。Contributes and maintains business-like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.·           向顾客、员工和呼入电话提供优质服务Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city.·           记录并报告在转变或提交所有相关信息各种问题于换班接线员Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty. ·           为顾客和酒店工作人员接收和发送快递。Accepts and relays messages for guests and hotel personnel.·           在任何时候展现礼貌、有好的服务形象。Projects the image of courteous, friendly service at all times.·           回答并接通所有酒店内外来电Answers and connects all incoming calls from both in and out of house.·           完全精通所有的酒店产品和服务,以高效、 礼貌的方式处理客人的问询。Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.·           必要时向顾客提供普通信息。Provides general information to guests when necessary.·           为客人准确地留言、叫醒服务、简单预订和处理顾客需求。Takes accurate messages, morning call requests, simple reservations and orders for/from guests.·           确保在所有时间所有请求正确并快速地传递到相关部门。Ensures that all requests are accurately and quickly relayed to the correct department at all times

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:重庆-南岸区 食宿:提供食宿

 Takes an active role in the team by being kind, cooperative, helpful   and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务。 Actively takes part in training   where and when required, attending formal training sessions and on the job   training to ensure standards and develop skills and abilities.积极地参加职业培训,保证工作能力。 Contributes to the hotel and team by sharing new ideas and suggestions   for improvements, being innovative and creative to provide quality service   and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 Takes an active role in the team, ensuring effective communication and   working as a team in order to reach goals and targets.在团队中起到积极做用,有效的沟通,确保达到目标。 Greets all guests’ communications with a warm tone, ensuring that they   feel welcomed and appreciated when contacting the hotel.交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎。 Manages guest’s communication in an efficient and effective way,   ensuring that guests are not delayed and that replies or follow up is made   within Doubletree Brand Standard timings. Make sure all   guest requests can be solved within 15 minutes.及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。 Transfers all internal and external guest calls to the appropriate   party correctly, with minimal delay.及时准确的为酒店内外宾客转接电话。 Handles and delivers messages in a confidential and professional manner,   maintaining guests privacy and integrity of the message, and ensuring that   the message is accurate and delivered to the guest in a prompt and timely   manner.准确及时的为客人传递信息,确保顾客隐私。 Maintains the integrity of the hotels information by not providing confidential   or privacy invasive information about guests or the hotel. Maintains the   integrity of the guests’ privacy at all times and adheres to Hilton Brand   Standards for communication.遵循希尔顿品牌标准,?;た腿艘?,防止酒店数据泄露。    

薪资: 3.5千-4.2千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-中山 食宿:提供食宿

岗位职责1.为宾客提供专业,友好,高效,热情的电话叫早服务;2.掌握每日抵电宾客名单,特别是重要宾客和回头客,了解他们的特殊要求;3.负责及时准确的将宾客的留言输入系统中;4.解决客人问题及需求,负责客房送餐点单及处理第三方预定;5.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;6.确保所有电话的转接是按专业标准,并且有礼貌;7.了解酒店的餐厅及营业时间和经营范围。岗位要求1.大专及以上学历;2.具备中、英文表达能力,口齿清楚,音质优美,反应敏捷;3.能适应倒班工作。

薪资: 3.5千-4.5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:北京 食宿:提供食宿

·         Process all incoming and outgoing calls accurately and courteously·         正确并礼貌地处理所有打进和打出酒店的电话?!?nbsp;        Records and controls accurately wake up calls·         准确记录并管理叫早服务?!?nbsp;        Pages guests in co-operation with concerned departments·         与相关部门合作,对客人进行呼叫?!?nbsp;        Records all entries on traffic sheets·         将所有条目记录到电话单上?!?nbsp;        Assists guests with international calls and directory queries·         协助客人处理国际长途和号码查询?!?nbsp;        Calls guests by name whenever possible·         尽量称呼客人的姓名 ?!?nbsp;        Pages staff member when requested·         如有需要,对工作人员进行呼叫?!?nbsp;        Abides by principles of guest privacy·         遵守?;た腿艘降脑颉?nbsp;        Handles guests needs or requests and reports complaints to the Telephone Supervisor·         满足客人的需要或请求,并向总机主管汇报投诉情况?!?nbsp;        Report on logbook daily·         每日记下工作日志?!?nbsp;        Bill call costs·         提供电话费单据?!?nbsp;        Aware of local telephone listings and frequently dialed numbers·         熟悉当地电话表以及常拨号码?!?nbsp;        Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations·         严格遵守处理紧急事件,如火灾、炸弹威胁和其它?;谋曜颊吆凸ぷ鞒绦??!?nbsp;        Advises defects on switchboard equipment to Supervisor·         向主管汇报总机设备出现的问题?!?nbsp;        Maintains a clean work environment·         保持工作环境的清洁?!?nbsp;        Attends to all guest queries and requests promptly·         及时处理客人的所有问询和要求?!?nbsp;        Maintains detailed knowledge of the Hotel’s fire, life and safety system·         熟知酒店的消防、救生和安全系统?!?nbsp;        Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard·         熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式?!?nbsp;        Maintain Hotel Information保管酒店相关信息。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

岗位职责:1. 负责处理酒店所有内外打进的电话,按酒店的服务标准以友好、热情的态度为客人进行转接,满足客人需求并提供个性化服务。2. 掌握电话接听技巧;熟练操作话务系统,为客人提供专业的电话服务,如叫早服务、留言服务等。3. 熟知酒店产品知识及最新信息,并积极推销酒店各项服务。4. 收集记录宾客意见,了解客户需求并及时向相关部门传递。 任职要求:1. 口齿清晰,音质优美,良好的口头表达能力。2. 较强的服务意识,可适应三班倒工作时间。3. 具有酒店相关经验者优先。 

薪资: 面议 经验:2年以上 企业类型:国内高端酒店/5星级
地区:北京 食宿:提供食宿

岗位职责1.为宾客提供专业,友好,高效,热情的电话叫早服务;2.掌握每日抵电宾客名单,特别是重要宾客和回头客,了解他们的特殊要求;3.负责及时准确的将宾客的留言输入系统中;4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;5.确保所有电话的转接是按专业标准,并且有礼貌;6.熟知酒店所能提供给宾客和来访者的服务和设施;7.了解酒店的餐厅及营业时间和经营范围。岗位要求1.大专及以上学历;2.说话口齿清楚,音质优美,反应敏捷;3.能适应倒班工作。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

 MAJOR RESPONSIBILIES 責任概要 : To serve as the main point of contact for all guest requests and needs. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution.  The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services.  Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话,记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中,接线员须积极对待并提供更进一步的服务。作为接线员,最重要的是须通过协调后给客人以答复,并且后续跟进以确??腿硕源斫峁?。  SPECIFIC DUTIES 工作任務 : Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc…了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。Be able to give accurate directions and information regarding the immediate and metro area.能向客人提供准确的地铁乘坐指示及信息。Handle all emergencies according to established procedures.能运用相关程序处理所有紧急事件。Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.本着及时坦率的专业态度,确保所有客人的投诉都被记录于客户回访项目中。Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment!确保对客人所提出的问题都能给以及时及满意的答复,以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动。Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available.确保对所有个人被委托进行的后续跟进都做好相关记录,并附有所有与之相关的信息。Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing.要求每一个员工在其能力范围内执行所有合理的经营决策。Constantly updates himself/herself with local activities and current events in order to provide  guests with information.对本地所举办的各项活动及会议信息保持不断更新,从而向客人提供实时的信息。To consistently practice the 20 basics.贯彻20条服务精神基本须知。Establish a good working relationship with other departments.与其他部门建立良好的工作关系。Have knowledge of hotel rates, discounts, and how to handle each.了解并知道如何处理与酒店房价和折扣相关的问题。Have working knowledge of reservations and Fidelio procedures. Know cancellation procedures and walk procedures.了解与预订和酒店所用管理系统相关的工作知识。了解取消预订以及订预定的程序。Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning.处理所有叫醒服务要求,并向客人重复相关信息以确保早上能准时叫醒客人。Set wake up clock or input as requested as they come in.及时地为客人设定其所要求叫醒闹钟。Handle fax and messages per outlined procedures.按照程序处理客人的传真和留言。Attend all scheduled departmental meetings.参加每月部门会议。Timely submission of assigned projects by supervisor or management.及时完成资深接线员及经理委派的任务。Maintain cleanliness and neatness of work area.保持工作环境的干净整洁。Be familiar with and follow all hotel safety and accident prevention procedures.熟悉并遵守酒店安全防卫条例。Handle all telephone maintenance and installations accordingly.处理所有电话维修及安装事宜。Maintain close control and inventory of supplies and equipment. Everything in Working Order (EIWO).监管并保证所有供应品及设备都完好无损。确保所有物品都能正常使用。Understand and adhere to budgeted wage and hour limitations for staff.了解员工薪酬待遇,并遵守工作时间。Be knowledge about Mobile check in, need check the control panel hourly. Found the mobile check in guest, need share with duty shift leader and inform Front Desk supervisor and GSM prepare folder and follow up accordingly. At meanwhile, inform Club lounge also need prepare the check in folder.了解手机办理入住的标准操作程序,每小时检查控制面板。如有发现客人申请手机办理入住,则需与当班的负责人分享,并将信息传达给前台的主管已经宾客服务经理准备文件夹,及系统内的跟进。同时,告知酒廊也应该准备欢迎文件夹。Be knowledge about Guest Voice system, know 6 keys points and department goal. Know club lounge’s daily score and goal achievement status. Always provide warmly services to our customer, will to talk and get comments with guest, share guest’s feedback with related department and GSM, work to enhance guest’s staying experience.了解客人满意度调查系统,知道考核的6大项目及部门的指标。知道酒廊的每日得分及目标实现情况。为宾客提供热情的服务,主动与客人沟通,征得客人的评语,并及时分享给相应部门及宾客服务经理,努力提高客人的入住体验。Be well groomed and conform to the hotel's dress code and deportment.穿戴得体、并遵守酒店的着装规定,举止优雅。Be familiar with sales strategies; communicate daily with reservation sales.懂得销售策略,与预定部保持良好的日常沟通。Know all frequent customers and is familiar with their special requests. Ensure that their needsare met.了解常驻客人,熟悉其特殊要求,确保其要求能够得到满足。Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.了解文化差异、对于拥有不同民族文化的客人均能保持良好的举止行为,了解不同的礼仪礼节。Be knowledgeable about all emergencies plans and know how to act upon them.了解可能出现的突发事件并懂得如何应对。At all times strive to represent Marriott in the most professional and courteous manner.任何时候都应该以最专业及最礼貌的举止来展现万豪的风采。Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.Ensure proper safety instructions are given before operating any equipment.要保障安全须严格遵守安全法规,与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前,确保已了解了安全说明。Complete the other reasonable duties assigned by HRM.完成上司分配的其他合理工作。 JOB SPECIFICATION職位要求 : Profile   of Competency技能简介Customer Service   Oriented        具有“客户服务至上”的理念Efficiency                                    高效的工作能力Desirable Communication Skill   良好的沟通技能Organizer                                    较强的组织能力Team Player                               良好的团队合作精神Language 语言要求Fluent in English and   Chinese.   中英文流利Education 教育程度Preferably College and   Above  大学本科及以上优先考虑Professional   Qualification职业资格Minimum 3 years of   relative area work experience; minimum 1 years of management experience.至少3年相关领域工作经验;至少1年管理经验

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-长宁区 食宿:提供食宿

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、??偷男彰?,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

显示选中职位
  • 热门职位
  • 热门地区
648| 487| 492| 479| 278| 721| 899| 8| 930| 533|